Tag: tps telemarketing unsolicited

The number of unwanted telemarketing phone calls we receive have increased a lot after a recent telephone number change.
There are various ways dealing with such calls:
1. For a short term relief just hang up.
I am a honest and polite person and for the last 5 years I tried to be rational and sensible when dealing with unwanted telemarketing calls. This did not help. It was a waste of time.
Once I overcame this politeness, I can now terminate an unwanted call in just 10 seconds. “Hello I am calling from Super Cheap Calls, would you be interested in… CLICK”.
2. The better solution is to register your number with the Telephone Preference Service (TPS). By UK law it is unlawful to make unsolicited direct marketing calls to registered numbers.
Save the registration confirmation as it is required when submitting a complaint.
The registration can take up to 3 months to come into effect so wait this long before submitting any complaints.
It is the Information Commissioner’s Office (ICO) who enforces the above law. You can find handy complaint templates at their making a complaint page.
Even if the phone call is originating from abroad, there will be an UK company that is responsible for the offered product/service and is intended to receive your money.
Ask the caller who you will be paying to.
3. If you have a lot of spare time, a third approach is to try and waste as much as possible of the callers time.
The conversion rates (successful sales out of total calls) are low so the call centers rely on quick finishes on calls that do not result in a sale.
If enough people did this, the call center operation would become unprofitable due to high calling costs and amount of time spent on unsuccessful calls.
Ask about every single option in the offering, tell them to hold while you are getting a pen and paper, tell them you don’t understand, ask about costs and cancelations, tell them to call back in 5 minutes and start asking the same questions.
My personal record is 8 minutes, can you beat that? (leave a comment)